Frequently Asked Questions
Expert advice on high-performance gear and service.
How do I determine the correct size for my technical shell?
Arc'teryx offers three fit categories: Slim, Regular, and Relaxed. We recommend consulting our comprehensive Sizing Chart and Fit Guide to ensure optimal layering and mobility for your specific activity.
What is the Arc'teryx Limited Warranty policy?
We stand behind the quality of our products. Our Limited Warranty covers manufacturing defects in materials and workmanship for the practical lifetime of the product. Damage due to wear and tear or improper care may be repaired for a reasonable charge.
How should I wash and care for my GORE-TEX jacket?
To maintain performance, machine wash in warm water with a technical detergent. Tumble dry on a medium heat setting for 40 minutes to reactivate the Durable Water Repellent (DWR) coating on the outer fabric.
What is your return policy for online orders?
If you are not satisfied with your purchase, you can return items in new, unworn condition with original tags within 30 days of the delivery date for a full refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by region and are calculated at checkout based on your specific location.
What is ReBIRD™ and how does it support sustainability?
ReBIRD™ is our initiative for circularity, focusing on care and repair, resale of used gear, and the upcycling of end-of-life materials to reduce our environmental impact.